Tiếng Việt
한국어TERMS AND CONDITIONS OF TRANSACTION
Welcome to the website www.vietnamselect.vn (hereinafter referred to as “Vietnam Select”), the electronic platform providing online shopping services at Vietnam Select, allowing customers to shop without visiting the supermarket, which is established and owned by VIETNAM FRUITS AND MORE JOINT STOCK COMPANY, a subsidiary of Sun Group.
Please carefully read these Terms and Conditions (hereinafter referred to as “Terms and Conditions”) before placing any orders for goods on Vietnam Select.
1. Scope of Application
1.1. These Terms and Conditions apply to the purchase of products sold on the Vietnam Select website.
1.2. The products offered by Vietnam Select are those listed under its business registration.
1.3. Customers are eligible for delivery of products to locations in line with the Delivery Policy published on the Website.
2. Order Creation and Cancellation on Vietnam Select
2.1. Formation of Sales Contracts on Vietnam Select
All product information provided on Vietnam Select should not be construed as a contract offer by Vietnam Select to the Customer in any situation.
Customers placing orders on the Website will form an Order (Order). Vietnam Select will confirm the Order through one of the following methods:
- By email to the registered address of the Customer, containing product details, delivery time, contact phone number, recipient information, orderer details, and total payment value.
- By updating the order status in the Customer’s account management system on the Website with a message such as “Order confirmed” or a similar message.
- By calling the Customer to confirm the order.
During the process of handling the Customer’s Order, Vietnam Select reserves the right to not confirm part or all of the Order in certain cases, including but not limited to:
- Vietnam Select is unable to meet part or all of the transaction conditions in the Customer’s Order due to objective reasons or technical system errors.
- Vietnam Select suspects speculation or manipulation from the Customer (the definition of speculation is outlined in Section 2.2 below).
2.2. Vietnam Select reserves the right to cancel an already confirmed Order in the following cases:
If Vietnam Select determines that the Customer is showing signs of: (i) Speculation (understood as the Customer taking advantage of Vietnam Select’s sales policies to place orders in bulk and/or not for personal consumption but for resale purposes to gain profit). (ii) Exploiting system loopholes, errors, or mistakes leading to incorrect product information (including but not limited to price, delivery conditions, stock status, characteristics, and related offers) to gain unfair benefits. (iii) Violating the Promotional Policy as outlined in Section 2.3 of these Terms and Conditions. (iv) Vietnam Select or its delivery staff is unable to contact the Customer more than three (3) times within 15 minutes due to the Customer’s subjective reasons.
In cases where force majeure affects the fulfillment of Vietnam Select’s order and lasts for more than twenty-four (24) hours, Vietnam Select will make every effort to notify the Customer and propose a new delivery time. If the Customer disagrees with the proposed solution, they may cancel the order, or Vietnam Select will cancel it.
In the case of canceled confirmed Orders, the amount paid by the Customer will be refunded according to the Return Policy available on the Website.
2.3. To ensure fairness and protect the rights of end consumers, Vietnam Select reserves the right to apply restrictions in its promotional programs (“Promotion Policy”), including but not limited to:
- Limiting the maximum quantity of Products per promotion that a Customer can purchase.
- Limiting the purpose of purchasing Products to personal use, prohibiting reselling or transferring the purchased Products in any form.
- Other restrictions (if any) detailed in each promotion.
Vietnam Select reserves the right to refuse, cancel, or reclaim Products in Orders that violate the Promotion Policy without prior notice to the Customer. Orders violating the Promotion Policy include those placed by one or multiple Customers linked by using multiple accounts to exploit the promotions. Vietnam Select will use its tools to verify and has full authority to decide if an Order violates the Promotion Policy.
3. Pricing, VAT Invoice, and Payment
3.1. Product prices include value-added tax (VAT). In all cases, the Product prices do not include shipping fees. Shipping fees are outlined in the Delivery Policy on the Application.
3.2. Customers may request a VAT invoice and receive a valid financial invoice for their Order by clicking on the “Request invoice for order” button before making the payment. Customers are responsible for providing accurate and complete information for issuing the VAT invoice. Vietnam Select will not support any request for changes or modifications to the VAT invoice information after it has been issued. The value of the invoice will match the payment value.
(*) Note: In all cases, Vietnam Select does not support splitting or merging multiple Orders for VAT invoicing purposes.
3.3. Customers will pay for the Order according to the Payment Policy published on the Application before receiving the Products. By clicking “Confirm Order” to proceed with payment, the Customer confirms that (i) they have reviewed the Order information and (ii) they agree that these Terms and Conditions will apply to the transaction.
3.4. To ensure payment safety, Customers should:
- Only make online payments via the Vietnam Select-provided link.
- Use and protect their card information (credit card, ATM card) and account details.
- Avoid sharing card/account information with others. If any unusual transaction occurs, the Customer must immediately contact Vietnam Select’s Customer Service Center for prompt resolution. In all cases, with international credit/debit cards, Customers should not disclose their CVV/CVC/CSC code (the three-digit security code on the back of the card) to ensure security.
4. Delivery of Products
4.1. Products will be delivered to the address specified by the Customer in the Order at the time outlined in the Delivery Policy published on the Application or at a time requested by the Customer, provided that the delivery time complies with the Delivery Policy.
In case the Customer wishes to change the recipient of the Products, the Customer must call the Customer Service Center to provide the name and contact details of the newly designated recipient as well as the delivery address. The recipient designated by the Customer in the Order or by phone as described in Section 4.1 will be collectively referred to as the “Recipient.” Customers cannot change the delivery address after placing the order.
The declared delivery address in the system cannot be changed under any circumstances.
Upon Vietnam Select’s request, the Recipient must present identification such as a national ID card, Citizen ID card, or Passport for verification by the delivery staff before receiving the Products.
4.2. The Product inspection regulations upon receipt are detailed in the Delivery Policy.
The risk and ownership of the Products will be transferred to the Customer once the Recipient signs the delivery invoice. The Customer must retain the delivery invoice for record-keeping or to resolve any issues that may arise concerning the Products (if any).
5. Product Returns and Exchanges
Product returns and exchanges are conducted in accordance with the Return Policy.
6. Customer Service and Complaint Resolution
In the event of any inquiries or complaints, including but not limited to the quality of goods/services, delivery of Products, the attitude of delivery staff, or issues with product returns/exchanges, the Customer can contact the Customer Service Center. When contacting, the Customer must provide the Order Number. The Customer Service staff will receive and respond to the Customer at the earliest possible time.
7. Limitation of Liability
In all cases, Vietnam Select is not responsible for any damage/loss/harm/deterioration suffered by the Customer after the risk is transferred from Vietnam Select to the Customer, except when caused by Vietnam Select’s fault.